Privacy Policy

01Information We Collect

We collect the following categories of data, depending on your use of Arkensight:

• +Account Information: Name, email, company name, user role, and other identifiers you provide when registering or using the platform.
• +Contact & Inquiry Data: Name, email address, company name, and message content submitted through our contact forms. This data is processed via third-party form handling services (e.g., Formspree) to facilitate communication with you.
• +Usage Data: Logs of interactions with the platform, access times, system events, and system usage metadata.
• +Device & Technical Data: IP address, browser type, device type, and OS information.
• +Visual and Sensor Data: Images, video feeds, geospatial data, and system annotations uploaded or streamed by users for processing.
• +Enterprise Context Data: Data necessary for contextual linking of detections in time and space (e.g., timestamps, GPS metadata, asset IDs).

02How We Use Your Data

We use your data to:

• +Provide, operate, and maintain the Arkensight platform.
• +Respond to inquiries and requests submitted through our contact forms.
• +Analyze, detect, and track anomalies and objects across visual streams.
• +Improve the performance and accuracy of our AI models.
• +Support customer service and technical operations.
• +Monitor platform security and detect abuse.
• +Comply with legal obligations and enforce our Terms of Use.

We do not use customer visual data for training public models without explicit written consent.

03Legal Basis for Processing

We process your information under the following legal bases:

• +Performance of a contract (e.g., to deliver services).
• +Legitimate interests, such as platform security, analytics, and product development.
• +Compliance with legal obligations.
• +Consent, when explicitly required (e.g., for marketing communications).

04Data Sharing and Disclosure

We do not sell your personal data. We may share your data under the following conditions:

• +With service providers who support operations (e.g., hosting, storage, analytics) under strict confidentiality agreements.
• +With form processing services (e.g., Formspree) to handle contact form submissions and deliver your inquiries to us.
• +With enterprise clients if you are using Arkensight under their license, and where required for audit or reporting purposes.
• +With government authorities if legally compelled (e.g., subpoenas, regulatory compliance).
• +During business transfers, such as mergers or acquisitions.

05Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or contractual obligations. Visual data may be retained for model improvement only if explicitly authorized by the client.

06Data Security

We implement technical and organizational safeguards to protect your data against unauthorized access, loss, or misuse. Measures include encrypted transmission, role-based access control, audit logging, and continuous monitoring.

07Your Rights

Depending on your jurisdiction, you may have the right to:

• +Access the personal data we hold about you.
• +Request correction or deletion of your data.
• +Object to or restrict processing.
• +Withdraw consent (where processing is based on consent).
• +File a complaint with a data protection authority.

To exercise your rights, contact us at info@arkensight.com.

08International Data Transfers

We may transfer and process your data outside the EEA or your country of residence, including to the United States. Where we do, we ensure appropriate safeguards, such as standard contractual clauses, are in place.

09Children's Privacy

Arkensight is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10Changes to This Privacy Policy

We may update this policy from time to time. We will notify you by posting the revised policy on our website. Your continued use of Arkensight after changes become effective constitutes your acceptance of the updated policy.

11Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact: